Privacy Policy

Last updated: January 9, 2025

Welcome to NordCeremony! This Privacy Policy describes how NordCeremony (“we,” “us,” or “our”) collects, uses, and shares information about you when you access or use our website Marketplace for special events and. Handmade gifts from Nord, and purchase products through our online marketplace. This policy also outlines your rights regarding your personal data.

1. Introduction

NordCeremony operates an online marketplace that connects buyers with independent sellers offering ceremonial goods—such as monuments, flowers, and wedding accessories—to customers in Denmark, Sweden, Norway, Iceland, and Finland. As outlined in this Privacy Policy, we are committed to protecting your privacy and handling your personal data with care and respect, in accordance with the EU General Data Protection Regulation (GDPR) and the applicable national data protection laws of these countries.

2. Information We Collect

2.1. Information You Provide to Us

We collect information that you provide directly to us when you:

  • Create an account on our Website.
  • Place an order.
  • Contact us for customer support or other inquiries.
  • Communicate with sellers through our platform.
  • Subscribe to our newsletter or marketing communications (if applicable).
  • Participate in surveys or promotions.

This information may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address.
  • Payment Information: Payment method details (We use secure payment gateways and do not store full card details).
  • Order Information: Details about the products you purchase, including which seller you purchased from.
  • Communication Data: Records of your interactions with us and with sellers on our platform, such as emails, messages sent through our platform’s messaging system, and customer service inquiries.

2.2. Information We Collect Automatically

When you access or use our Website, we automatically collect certain information about your device and usage, including:

  • Technical Data: IP address, browser type and version, operating system, device type, and other technical identifiers.
  • Usage Data: Information about your activity on our Website, such as the pages you visit, the products you view, the time and date of your visit, and other clickstream data.

We collect this information using cookies and similar tracking technologies. Please refer to our Cookie Policy (if you have one, or you can add information about cookies in section 7) for more details on how we use cookies and how you can manage your preferences.

2.3. Information We Receive from Sellers

Sellers may provide us with information related to orders, such as delivery confirmations, customer feedback, or information required for issue resolution. NordCeremony and the Seller are considered as individual controllers.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1. To Provide and Manage Our Services

  • To process and fulfill your orders, including sharing necessary information with sellers for order fulfillment.
  • To manage your account and provide you with customer support.
  • To facilitate communication between you and sellers regarding your orders.
  • To process payments and prevent fraudulent transactions.

3.2. To Communicate with You

  • To send you transactional emails, such as order confirmations, shipping updates, and customer service responses.
  • To send you marketing communications, such as newsletters and promotional offers, if you have opted in to receive them. You can opt out of marketing communications at any time.
  • To respond to your inquiries and requests.

3.3. To Improve and Personalize Our Services

  • To analyze website usage and trends to improve our Website’s functionality and user experience.
  • To personalize your experience on our Website, such as by recommending products or sellers you may be interested in (with your consent).
  • To develop new features and services.

3.4. To Comply with Legal Obligations

  • To comply with applicable laws and regulations, including tax laws and consumer protection laws.
  • To respond to lawful requests from public and governmental authorities.
  • To enforce our Terms and Conditions and other agreements.
  • To protect the rights, property, and safety of NordCeremony, our users, and others.

4. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We may share your information in the following circumstances:

4.1. With Sellers

We share information with sellers that is necessary for them to fulfill your orders, provide customer support related to those orders, and manage their product listings. This may include your name, shipping address, order details, and relevant communication data. In accordance with our Privacy Policy, this data sharing is essential for the operation of our marketplace.

4.2. With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These service providers may include:

  • Payment processors (e.g., to process your payments securely).
  • Shipping carriers (e.g., to deliver your orders).
  • Email service providers (e.g., to send transactional and marketing emails).
  • Website hosting and maintenance providers.
  • Analytics providers (e.g., to help us understand how our Website is used).

These service providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed, and in accordance with applicable data protection laws.

4.3. For Legal Reasons

We may disclose your information if we believe it is necessary to:

  • Comply with a legal obligation, such as a court order or subpoena.
  • Enforce our Terms and Conditions or other agreements.
  • Protect the rights, property, or safety of NordCeremony, our users, or others.
  • Respond to lawful requests from public and governmental authorities, including those outside your country of residence.

4.4. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or other similar transaction, your information may be transferred as part of the transaction. As stated in this Privacy Policy, we will notify you via email and/or a prominent notice on our Website about any change in ownership or use of your personal data, as well as any choices you may have regarding it.

5. Your Data Protection Rights

Under the GDPR and relevant national data protection laws in Denmark, Sweden, Norway, Iceland, and Finland, you have the following rights regarding your personal data:

5.1. Right to Access

You have the right to request a copy of the personal data we hold about you, including information about which data has been shared with specific sellers. We may charge a reasonable fee for this service if requests are manifestly unfounded or excessive.

5.2. Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

5.3. Right to Erasure (“Right to be Forgotten”)

You have the right to request that we delete your personal data under certain circumstances—such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (when consent was the legal basis for processing). As outlined in this Privacy Policy, we may still be required to retain certain data to comply with legal obligations or for other legitimate purposes.

5.4. Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to the processing.

5.5. Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.

5.6. Right to Object

You have the right to object to the processing of your personal data for certain purposes, such as direct marketing. If you object to processing for direct marketing purposes, we will no longer process your data for such purposes.

5.7. Right to Lodge a Complaint with a Supervisory Authority

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence or the country where the alleged infringement occurred.

Contact details for supervisory authorities in the Nordic countries are provided in Section 8.

To exercise these rights, please contact us using the contact information provided in Section 10. Please note that for data shared with sellers, you may also need to contact the seller directly to exercise certain rights, as they are also considered as individual controllers.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Using secure servers to store your data.
  • Encrypting sensitive data, such as payment information, during transmission.
  • Implementing access controls to limit access to your data to authorized personnel only.
  • Regularly reviewing and updating our security practices.

We also require sellers on our platform to adhere to similar data protection standards to ensure the security of the data they process on your behalf. As outlined in this Privacy Policy, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our Website. Cookies are small text files that are stored on your device when you visit a website. They help us to:

  • Remember your preferences and settings.
  • Understand how you use our Website.
  • Personalize your experience and show you relevant content.
  • Analyze website traffic and trends.

7.1. Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are essential for the operation of our Website and enable you to navigate and use its features.
  • Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often. This helps us to improve the performance and usability of our Website.
  • Functionality Cookies: These cookies allow our Website to remember choices you make (such as your username or language preference) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

7.2. Managing Your Cookie Preferences

You can control and manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies or to set preferences for specific types. However, as described in this Privacy Policy, disabling or deleting certain cookies may affect the proper functioning of some features on our Website.

For more detailed information about cookies and how to manage them, you can visit www.allaboutcookies.org

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide you with the services you have requested.
  • To comply with legal obligations (e.g., tax and accounting requirements).
  • To resolve disputes and enforce our agreements.
  • For other legitimate business purposes.

We require sellers on our platform to adhere to similar data retention principles. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

9. Supervisory Authorities

If you have any concerns about our data processing practices or believe that we have not complied with data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your country:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Website and updating the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@nordceremony.com

We are committed to addressing any concerns you may have promptly and fairly.